Case story: emagine Consulting - Get the key to world-class cleaning efficiency

The key to effective cleaning is often hidden behind the scenes. Dialogue and collaboration with cleaning plays a crucial role in maintaining quality. We talked to Hanne Fabricius from emagine about how they have achieved world-class cleaning.

The right match

First and foremost, it's about having a clear definition of what you want and finding the right people for the job. At emagine, they have therefore greatly appreciated the help and sparring they have received from Amir from ServiceU:

"He has been great at finding the right people to clean here with us (...) and it just works perfectly".

Dialogue and understanding the cleaning plan is key

emagine benefits from having a deep understanding of the cleaning plan, which is key to achieving first-class cleaning. This insight makes it possible to proactively identify areas that require extra attention or less time. Especially during periods of high activity or special events, it is crucial to be able to adapt the cleaning needs.

Through the dialogue with Amir, it is possible for emagine to tailor an effective cleaning program to suit their specific needs. At the same time, the dialog opens up for feedback or adjustments. For example, changes may need to be made depending on the season, and the dialog makes it easy to adapt the cleaning program. The good dialog ensures satisfaction, so they can say at emagine:

"And it'salways clean and tidy. You can say that again."

Communication and Accessibility Strengthens Collaboration

Thanks to Officeguru's chat function, both parties have a direct line to exchange feedback and queries in a platform where messages are not lost. This ensures that needs are understood and met quickly and efficiently. This ongoing dialog strengthens the relationship between service provider serviceU and emagine, which has been crucial in ensuring a five-star collaboration.

Conclusion

Dialogue and collaboration serve as a crucial key to effective quality cleaning at emagine's headquarters. It is an important process that ensures that the customer gets the service they deserve and that the cleaning staff can deliver according to the customer's expectations.